Solemnly declare

The quality integrity report issued by the Company is written in accordance with relevant national quality laws, regulations, rules and relevant industrial quality standards and specifications. The quality integrity and quality management of the company in the report is a true reflection of the company's current situation. The company is responsible for the objectivity of the report content and the authenticity and scientificity of relevant statements and conclusions.

Zhejiang Kaida Stationery Co., Ltd

Organizational scope: Zhejiang Kaida Stationery Co., Ltd

Report time: from January 1, 2021 to December 31, 2021

Release cycle: one year

Access to the report: through the company's website http://www.kaidastationery.com.cn/ download

Company Profile

Zhejiang Kaida Stationery Co., Ltd. is located in the west of No.7 Road, south of Hongda Road, Xiaoshan Economic and Technological Development Zone, Hangzhou City, Zhejiang Province. With superior geographical location and convenient transportation, it is a professional company engaged in the production and sales of stationery (solid glue, liquid glue).

We take science and technology as the guide, gather the strengths of various companies, create our own image, and stand in the forest of today's strong players with real products and plain business style.

The company is equipped with injection molding machines, powder machines, mixing pots and other professional equipment. Adhering to the enterprise tenet of "development through science and technology" and the quality policy of "survival through quality", the company has contributed to the enterprise honor of "Zhengtong Industry and extraordinary achievements". With the rapid development of China's modern economy, the company actively gives play to its own advantages and is committed to scientific and technological innovation, which is highly praised by the majority of users!

We will adhere to the principle of continuous self-improvement, strictly manage the company with new technology, high standards and high quality, and wholeheartedly serve users with perfect design, favorable prices and high-quality after-sales service to achieve win-win cooperation.

catalogue

Chapter I Quality Concept 6

1.1 Mission 6

1.2 Vision 6

1.3 Values 6

1.4 Quality, Environment, Occupational Health and Safety Policy 6

Chapter II Internal Quality Management 7

2.1 Quality management organization 7

2.2 Quality management system3

Chapter III Quality Integrity 10

3.1 Quality integrity management 10

3.2 Quality Culture Construction 11

Chapter IV Quality Basis 13

4.1 Product standards and patents 13

4.2 Measurement level 8

4.3 Certification and recognition 8

4.4 Safety management of special equipment 8

Chapter V Product Quality Responsibility 10

Chapter VI Quality Risk Management 15

6.1 Quality Complaints 16

6.2 Quality Risk Monitoring 16

6.3 Emergency management 17

Chapter I Quality Concept

1.1 Mission

Develop together with the world

1.2 Vision

Become an enterprise with customers' confidence and high trust

1.3 Values

Honesty, pragmatism, competition and innovation

1.4 Quality, environment, occupational health and safety policy

Customer first, high quality and efficiency, pollution prevention, accident prevention, discipline compliance and continuous improvement

Chapter II Internal Quality Management

2.1 Quality management organization

2.1.1 Management representative

Appointed and authorized by the top management of the company to command and control the quality management system. Be responsible for promoting the specific implementation, evaluation and improvement of the company's quality policies, objectives and strategies. Specific responsibilities include:

--Build and improve the company's quality management system and improve the quality management level in accordance with ISO 9001:2015 Quality Management System Requirements;

--Organize the change, revision and improvement of the manual and related documents according to the strategic needs of the company's development;

--Publicize and implement the company's quality policy, and supervise and assess the operation of the quality management system of each unit;

--Supervise and urge the implementation of the quality improvement plan of the Operation Department and the improvement of quality awareness to improve the operation effect of the quality management system;

--Liaison and communication with external parties on matters related to quality management on behalf of the company;

--Be responsible for leading the internal audit of the company;

--Report the performance of the quality management system to the company, including the requirements for improvement.

2.1.2 Quality Department

--Implement the company's quality/environment/occupational health and safety policies and objectives, and do a good job according to the responsibilities and authorities specified in the quality/environment/occupational health and safety management system documents to maintain the effective operation of the quality/environment/occupational health and safety management system; Under the direct leadership of the Quality Department, the Quality Department performs the work function of quality management.

--Be responsible for the implementation of the quality management system, and regularly form reports to the Quality Department;

--Cooperate with the internal audit team in the audit work, and take corrective/preventive measures to implement and evaluate the nonconformities;

--Participate in the review of suppliers; Participate in the review of production plans with special requirements;

--Inspect the purchased/outsourced articles/finished products according to the inspection specifications, and make corresponding records, statistics and feedback;

--Be responsible for centralized management of monitoring and testing equipment;

--Be responsible for the correct use, daily maintenance and repair of the department's inspection and measuring equipment;

--Be responsible for the identification, updating, evaluation and daily control of environmental factors and hazard sources related to department responsibilities;

--Responsible for the determination, record, identification and problem feedback of nonconforming raw materials and finished products;

--Assist in the control of product identification and traceability, and urge the implementation;

--Responsible for customer satisfaction analysis and customer information feedback.

2.1.3 Quality Department

Implement the company's quality/environment/occupational health and safety policies and objectives, and do a good job according to the responsibilities and authorities specified in the quality/environment/occupational health and safety management system documents to maintain the effective operation of the quality/environment/occupational health and safety management system; Under the direct leadership of the Quality Department, the Quality Department performs the work function of quality inspection. The Quality Department has the independence of quality inspection work to ensure the scientific and fair inspection results.

--Be responsible for the establishment and continuous improvement of the quality management system, and regularly form reports to the Quality Department;

--Prepare or revise the quality/environment/occupational health and safety manual, and be responsible for preparing or revising the relevant contents of the procedure documents;

--Cooperate with the internal audit team in the audit work, and take corrective/preventive measures to implement and evaluate the nonconformities;

--Be responsible for judging the nonconforming semi-finished products, checking the labels and quantity of finished product packaging boxes, and making corresponding records, statistics and feedback;

--Be responsible for the correct use, daily maintenance and repair of the department's inspection and measuring equipment;

--Be responsible for the control of product corrective and preventive measures, and well control the implementation of corrective and preventive measures;

--Be responsible for obtaining, identifying, communicating and updating laws and regulations, and tracking and supervising the implementation

--Be responsible for the identification, updating, evaluation and daily control of environmental factors and hazard sources related to department responsibilities;

2.2 Quality management system

2.2.1 The company regards quality as the foundation of development and the source of competition, adheres to the construction of quality management system for a long time, devotes itself to R&D projects that meet market demands, and actively absorbs advanced management methods. The company has passed the ISO9001 quality management system certification. In 2022, it will introduce the excellent performance management model. Through introducing various advanced management models, it will continue to improve the quality management level and user satisfaction.

The company's quality objectives are:

1) Customer satisfaction rate ≥ 90%;

2) One time acceptance rate of products ≥ 98%.

2.2.2 The leaders of the company clearly realize that the market competition today is in the final analysis the competition for talents, and the company continues to increase the strength of product quality education and business ability training for employees. Improve the employee education and training system by inviting in, going out and other ways, adhere to the combination of training and assessment, carefully and reasonably arrange the training content from both the company's development and employee needs, carry out multi-level, multi form, multi-channel and differentiated training, and enrich employees' knowledge in internal management, business ability, comprehensive quality and other aspects. The perfect training system not only improves the staff's business ability, but also greatly improves the staff's sense of ownership and understanding of the enterprise's quality culture.

Chapter III Quality Integrity

3.1 Quality integrity management

3.1.1 Improve quality system and strengthen quality management

Since the establishment of the company, the company has always insisted on focusing on customers, continuously improving the quality management work, constantly improving the quality management system, and establishing a relatively perfect quality management network by digesting the national standards and Zhejiang manufacturing standards, optimizing the production process and workflow. The efficient operation of quality management system, environmental management system, occupational health and safety management system and other systems within the enterprise, as well as the introduction of excellent performance management mode, have greatly promoted the improvement of work quality and product quality.

3.1.2 Strict node control and emphasis on process management

The company sets the key points of the production process according to the requirements of the crystal mud standard, so as to achieve full coverage of the testing items and check the production process layer by layer. The Quality Department shall lead the audit of the whole process of collaborative production and business, and require the responsible department to rectify and close the problems after sorting out and analyzing them. The key control of key processes and the standardized operation of common processes are achieved. Through the comprehensive control of the production process and the effective supervision of key nodes, the work quality is improved and the product quality is guaranteed.

3.1.3 Establish supervision mechanism and implement responsibility management

The company formulates the quality management evaluation management system, regularly supervises and inspects the production department, encourages the responsible departments and management personnel to quickly respond to and actively rectify the problems arising from the system operation, supervision and customer complaints, and thoroughly and effectively implement the corrective measures to avoid the phenomenon of not correcting and improving the problems arising from the quality and customer complaints.

3.1.4 Encourage the participation of all staff to achieve quality improvement

The company attaches importance to the construction of quality culture, guides all employees to participate in quality management, and enables employees to fully participate in every aspect of quality improvement, improve product quality, and share improvement results by continuously carrying out rationalization proposals, daily quality improvement, technical innovation and other measures.

3.1.5 Upgrade information transmission and strengthen indicator monitoring

On the premise of quality policy requirements, the company plans the quality objectives of the next year every year, and decomposes the general objectives to each functional department level by level. Each department decomposes, counts, analyzes and improves the controlled objectives and tasks to ensure the realization of the company's general objectives. In order to improve the accuracy and timeliness of quality information transmission, the company has upgraded the quality information system.

3.2 Quality culture construction

3.2.1 Integrity education

The company formulates a training plan for quality integrity education through the Human Resources Control Procedure and Training Management Regulations, verifies the training effect through training evaluation, and promotes and publicizes the spirit of quality integrity throughout the company. Carry out systematic training on quality control in all product fields, including product research and development, production, procurement, sales and service, construction of corporate integrity culture, publicity and activity organization, environment and occupational safety and health.

3.2.2 Integrity and self-discipline

The company has successively passed GB/T19001, GB/T24001, GB/T45001 and other management system certification. While the brand awareness is constantly improving, the company always regards the construction of enterprise quality and integrity as an important link, and consciously accepts the supervision and management of relevant departments by establishing advanced enterprise values and correct business philosophy, operating in compliance with the law.

3.2.3 Corporate culture

A truly living enterprise is guaranteed by a strong quality foundation. The quality image of an enterprise is carefully created by every employee. Quality is the accumulation of the production process. Only when the production process is checked layer by layer and controlled point by point, the products produced can guarantee the quality and become the trusted products. In order to effectively create a good quality culture atmosphere, the company's leaders actively advocate that employees communicate their ideas through active participation and subtle influence, so as to create a "sense of identity" for the enterprise's quality objectives, quality concepts, and quality behavior norms, and establish the concept of "quality first, honesty based". In the atmosphere formed by the quality culture, we worked hard to achieve the quality improvement goal of the enterprise, and effectively promoted the construction of the quality culture while improving our own skills.

By improving the moral quality of honesty and trustworthiness of employees, the company has built a high-quality staff team with integrity, business excellence and hard work style. The company has always carried out production and operation activities with the premise of abiding by regulations and laws, centering on consumer demand, and providing high-quality services, so that honesty and trustworthiness can penetrate into all aspects of enterprise operation.

Chapter IV Quality Basis

4.1 Product standards, patents and innovative projects

The company monitors the process of technological innovation, organizes the evaluation of innovative technologies, identifies innovation points, and through continuous technological innovation, as of November 2022, the company has applied for 1 patent, including 0 invention patent, 1 utility model patent, and 0 appearance patent.

4.2 Measurement level

The company has established an effective measurement assurance system in accordance with national laws and regulations. The Quality Department is responsible for the management of the company's measuring instruments. In order to ensure the accuracy and reliability of measuring instruments, the company's existing measuring instruments are purchased from well-known brands at home and abroad, and actively cooperate with legal measurement institutions during verification and calibration. Through the effective measurement system, accurate and reliable measurement data are obtained to control production and guide production, and good economic and social benefits are achieved.

4.3 Certification and recognition

The company conducts quality management, production process control and ex factory quality control in strict accordance with ISO9001 quality management system requirements. At the same time, product development is carried out in the way of project management, which improves the efficiency of product development and ensures product quality. At present, the company mainly has GB/T19001, GB/T24001, GB/T45001 and other management systems.

4.4 Safety management of special equipment

In accordance with the requirements of relevant national laws, regulations, rules and standards, our company has established and improved the safety production management system and safety operation procedures, and hung them on the wall. Strengthen the publicity and education for employees, pay close attention to the implementation of the system, ensure the implementation of various systems, and effectively eliminate the occurrence of "three violations".

In order to effectively prevent the occurrence of major accidents, the company has strengthened the safety management of special equipment and special operators, improved the safety management system of special equipment and special operators, regularly maintained and inspected special equipment, timely rectified the existing problems, and ensured that the equipment is kept in good operating condition.

The company's special operation personnel, after being trained by the superior competent department and passing the examination, take up their posts with certificates, standardize their operation, and ensure the operation safety.

Chapter V Product Quality Responsibility

The Company solemnly promises as follows:

1. The Company strictly abides by the Product Quality Law of the People's Republic of China, the Product Measurement Law of the People's Republic of China and other relevant laws and regulations, and operates in good faith according to law.

2. Set up customer complaint telephone.

3. When customers have demands for product quality, the company will respond within 24 hours and provide users with services and solutions in a timely manner.

4. Under the specified transportation, storage and use conditions, in case of product quality problems within the product validity period, the company will replace the corresponding number of products for free or bear the relevant responsibilities.

5. The product has a unique traceability identification.

6. Never plagiarize others' technology, patents, processes and other intellectual property rights in the process of product development and processing, and never use raw materials that plagiarize others' technology.

7. The enterprise strictly implements the inspection system of raw and auxiliary materials, and the raw and auxiliary materials and packaging materials used comply with the corresponding national standards, industrial standards and relevant regulations